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Author page: Niels Bosch

3 Clear Signs that Your Business is Ready for a Hosted VoIP Call Center - 2

3 Clear Signs that Your Business is Ready for a Hosted VoIP Call Center

On today’s hyper-competitive business landscape, the importance of leaning forward and closing the customer gap isn’t just a best practice that enhances short-term success: it’s an essential requirement that ensures long-term survival. Indeed, especially with social media at their disposal, hell hath no fury like a customer scorned.However, if your call center capacity is bursting…

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What to Look for in Log Management Solutions - 9

What to Look for in Log Management Solutions

Log management is no doubt a critical part of IT security today. While many companies make sure to invest in security solutions like antivirus and firewalls, log management solutions provide real-time data about equipment status, network users, application users and miscellaneous threats that are hard to identify.With many log management solutions available in the market…

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